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Privacy Policy for Ground Floor App and Ground Floor Website.
This Privacy Policy describes how Digital Physio Ltd ("we," "us," or "our") collects, uses, and shares personal information when you use the Ground Floor App and visit the Ground Floor Website (collectively referred to as "Platforms"). By accessing or using our Platforms, you consent to the collection, use, and sharing of your personal information as described in this Privacy Policy.
1. Information We Collect
We may collect the following types of personal information from users:
1.1. Information You Provide:
  • Name
  • Email address
  • Sex
  • Date of birth
  • Medical and health-related data
  • Social Media Profile information (when you choose to connect with Facebook, Google, or Apple)
  • Marketing and Communications Data
1.2. Information Automatically Collected:
We may automatically collect certain information when you use our Platforms, such as:
  • IP address
  • Device information (e.g., device type, operating system, unique device identifier)
  • Log data (e.g., access times, app features accessed, app crashes)
2. Use of Information
We may use the collected information for the following purposes:
2.1. Provide and Improve Services:
  • To provide and personalize our services to you
  • To analyze and improve the performance and functionality of our Platforms
  • To respond to your inquiries and provide customer support
2.2. Communication:
  • To send you promotional and marketing communications with your consent
  • To send you important updates and notifications related to our Platforms
2.3. Compliance and Legal Obligations:
  • To comply with applicable laws, regulations, and legal process
  • To protect our rights, privacy, safety, or property, and that of our users
3. Sharing of Information
We may share your personal information with the following third parties:
3.1. Service Providers:
We may engage third-party service providers to perform services on our behalf, such as:
  • Analytics providers (Google Analytics)
  • Email marketing providers (MailerLite)
  • Payment processors (Apple Store In-App Payments, Google Play In-App Payments)
We want to inform users of this Service that these third parties have access to their Personal Information. The reason is to perform the tasks assigned to them on our behalf. However, they are obligated not to disclose or use the information for any other purpose.
3.2. Legal Compliance:
We may share your information when required by law, legal process, or governmental request.
4. Your Rights and Choices
4.1. Access, Correction, and Deletion:
You have the right to access, correct, and delete your personal information. You can update or delete your information by contacting us at the email address provided below.
For more details on the data removal process, please refer to our Data Removal Policy.
4.2. Marketing Communications:
You can opt-out of receiving marketing communications from us by following the instructions in the communication or by contacting us.
4.3. Legal Basis for Processing:
We process your personal information based on the legal bases of Consent and Legitimate Interests.
Please note that we will only process your personal data for the purposes stated in this Privacy Policy and in accordance with applicable data protection laws. If we need to process your data for a different purpose that requires a different legal basis, we will seek your consent or rely on another lawful basis as required by law.
4.4. Data Subject Rights:
You have the right to exercise your data subject rights under the GDPR, including the right to access, rectify, erase, restrict processing, data portability, object to processing, and lodge a complaint with a supervisory authority.
4.5. Right to Withdraw Consent:
If we rely on consent as the legal basis for processing your personal data, you have the right to withdraw your consent at any time. The withdrawal of consent shall not affect the lawfulness of processing based on consent before its withdrawal.
5. Data Retention
We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy unless a longer retention period is required or permitted by law.
6. Cookies
Cookies are files with a small amount of data that are commonly used as anonymous unique identifiers. These are sent to your browser from the websites that you visit and are stored on your device's internal memory.
We do not use cookies directly on our website. However, we may utilize third-party services, such as analytics providers or embedded content, which may use cookies to collect information and enhance the user experience. These third-party services have their own privacy policies and cookie practices that are not governed by us. We recommend reviewing the respective privacy policies of these third-party services for more information on their cookie usage and how they handle user data.
7. Security
We take reasonable measures to protect your personal information from unauthorized access, disclosure, or alteration. However, no method of transmission over the internet or electronic storage is completely secure.
8. Links to Other Sites
This Service may contain links to other sites. If you click on a third-party link, you will be directed to that site. Note that these external sites are not operated by us. Therefore, we strongly advise you to review the Privacy Policy of these websites. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.
9. International Transfers
Your personal information may be transferred to and processed in countries other than your own. By using our Platforms, you consent to the transfer of your personal information to such countries.
10. Children's Privacy
Our Platforms are not intended for individuals under 18 years of age. We do not knowingly collect personal information from individuals under 18. If you believe we have collected information from a child, please contact us immediately.
11. Updates to this Privacy Policy
We may update our Privacy Policy from time to time. Thus, you are advised to review this page periodically for any changes. We will notify you of any changes by posting the new Privacy Policy on this page.
This policy is effective as of 2023-07-03
12. Contact Us
If you have any questions or concerns about this Privacy Policy or our privacy practices, please contact us at